OTC Dispute Resolution (SPE & SME)
Required Skills
Job Description
📢 Hiring Alert – OTC Dispute Resolution (SPE & SME)
📍 Work Location: Chennai
🏢 Work Mode: Work from Office (WFO)
🌙 Shift: Night Shift (Must be flexible as per business requirements)
⏳ Notice Period: Immediate Joiners Only
💼 Open Positions
1. SPE – Dispute Resolution
- Openings: 15
- Experience: 2–4 Years
- Skill: OTC Dispute Resolution
- Maximum CTC: ₹4.9 LPA
2. SME – Dispute Resolution
- Openings: 15
- Experience: 4–6 Years
- Skill: OTC Dispute Resolution
- Maximum CTC: ₹7 LPA
🎯 Key Roles & Responsibilities
- Handle customer disputes related to invoices, payments, deductions, and credit notes.
- Investigate and resolve billing discrepancies and payment-related issues.
- Communicate with customers through calls and emails to gather dispute details and supporting documents.
- Coordinate with internal teams to ensure timely and effective dispute resolution.
- Negotiate with customers and stakeholders to reach mutually acceptable resolutions.
- Monitor dispute ageing and ensure timely closure to reduce outstanding receivables.
- Maintain accurate dispute records in ERP systems and tracking tools.
- Prepare and maintain dispute status reports, ageing reports, and resolution updates.
- Ensure compliance with company policies, procedures, and quality standards.
- Support process improvement initiatives to enhance dispute resolution efficiency.
✅ Required Candidate Profile
- Mandatory experience in OTC (Order-to-Cash) Dispute Resolution .
- Relevant experience of 2–4 years for SPE and 4–6 years for SME.
- Good verbal and written communication skills.
- Strong analytical, problem-solving, and customer-handling skills.
- Willingness to work night shifts and from the Chennai office.
- Immediate joiners only.
📩 Interested Candidates
Candidates with relevant OTC Dispute Resolution experience who can join immediately are encouraged to apply.
📌 Keywords: OTC, Order-to-Cash, Dispute Resolution, Invoice Disputes, Billing, Payment Reconciliation, Deductions, Credit Notes, Accounts Receivable, Customer Service, ERP, Ageing Analysis.