Assistant Manager Recruitment
Required Skills
Job Description
Job Summary
We are looking for an experienced Assistant Manager – Recruitment to lead and manage end-to-end recruitment operations for our BPO business. The ideal candidate should have strong experience in bulk hiring, volume recruitment, team management, and meeting hiring targets for voice and non-voice processes.
Key Responsibilities
- Manage end-to-end recruitment for BPO voice, non-voice, customer service, technical support and international processes.
- Lead, mentor and manage a team of recruiters and team leaders.
- Drive bulk hiring and ensure timely closure of open positions.
- Develop and implement effective sourcing strategies to attract quality candidates.
- Manage recruitment channels such as Naukri, Apna, WorkIndia, referrals, social media and job portals.
- Monitor daily recruitment activities, recruiter productivity, interview ratios and joining ratios.
- Ensure recruitment targets and client SLAs are achieved.
- Coordinate with operations and clients to understand hiring requirements and workforce planning.
- Prepare and present daily, weekly and monthly recruitment MIS reports.
- Reduce candidate dropouts and improve offer-to-joining ratios.
- Conduct regular performance reviews and provide coaching to recruitment team members.
- Ensure smooth onboarding and joining coordination.
Candidate Requirements
- 5–8 years of experience in BPO recruitment.
- Minimum 2 years of experience managing a recruitment team.
- Strong experience in bulk hiring for domestic and international BPO processes.
- Good understanding of voice, non-voice, customer service, technical support and international hiring.
- Proven track record of achieving monthly hiring targets.
- Excellent team management, leadership and communication skills.
- Strong knowledge of recruitment portals and sourcing strategies.
- Good analytical skills and proficiency in Excel and recruitment MIS.
Key Performance Indicators (KPIs)
- Monthly hiring and joining targets.
- Recruiter productivity and team performance.
- Interview-to-selection ratio.
- Offer-to-joining ratio.
- Candidate retention and dropout percentage.
- Recruitment turnaround time (TAT).